Privacy Policy

At Ora Medical Clinic, we are dedicated to protecting your personal and health information. This Privacy Policy describes our practices when you use our website, oramedicalclinic.com, or receive personalized telehealth services in California. We collect personal details (like your name, date of birth, contact information, insurance, and billing data), protected health information (your medical history, medications, lab results, and telehealth notes), and technical data (such as IP address, browser type, device identifiers, and site usage) to provide and enhance our services.

Your information is used to deliver medical care, schedule appointments, process payments, manage telehealth visits, and communicate about treatment. We also use it for quality improvement, business operations, marketing communications (with your ability to opt‑out), and sending appointment reminders via email, text, or phone. Like similar clinics, we share your information—with your consent or as permitted by law—with licensed healthcare providers, pharmacies, labs, insurance companies, selected third-party business associates under HIPAA-compliant agreements, and governmental or oversight agencies when required.

We will not sell your personal or health information. Uses beyond treatment, payment, or healthcare operations require your written authorization, which you can revoke at any time.

California residents have specific rights under the CCPA/CPRA: the right to know what data is collected and how it's used; to access, correct, delete, restrict, or receive an accounting of disclosures of personal data; and to request communication preferences. We will comply with reasonable requests, unless prohibited by law, and may charge a nominal fee for extraordinary requests, such as extensive records retrieval .

We protect your data using industry-standard safeguards—encryption, secure servers, access controls, routine audits, staff HIPAA training, and HIPAA-compliant telehealth platforms via Business Associate Agreements. We retain personal and health information only as needed to provide care, meet legal obligations, support medical record-keeping, or defend against claims.

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health & Human Services. We reserve the right to update this Privacy Policy at any time; any changes will be posted with a revised effective date and apply to all current and past information unless otherwise stated .

If you have questions or wish to exercise your privacy rights, please contact us at: Hello@oramedicalclinic.com, 415-289-9696, or by mail at 1400 Shattuck Ave, Suite 12 Berkeley, CA 94709.

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